What are your store hours?
We are open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM. During major holidays, our hours may vary, so please check our website or call ahead.
Do you offer home delivery?
Yes, we provide home delivery service for orders over $30. Delivery is available within a 10-mile radius of our store. You can place orders online or by phone, and we offer same-day delivery for orders placed before 2:00 PM.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, EBT/SNAP cards, and mobile payments including Apple Pay and Google Pay.
Do you have organic products?
Yes, we carry a wide selection of certified organic products including fresh produce, dairy items, meat, and packaged goods. Our organic section is clearly marked throughout the store.
Can I return products if I'm not satisfied?
We stand behind the quality of our products. If you're not satisfied with any purchase, you can return it within 30 days with your receipt for a full refund or exchange. Perishable items should be returned within 7 days.
Do you offer a loyalty program?
Yes, our rewards program is free to join. Members earn points on every purchase, receive exclusive discounts, and get early access to special promotions. Sign up at the customer service desk or online.
Where do you source your fresh produce?
We partner with local farms and suppliers whenever possible to ensure freshness. During growing season, over 60% of our produce comes from farms within 100 miles. We also source from certified suppliers nationwide for year-round variety.
Do you have gluten-free options?
Yes, we have a dedicated gluten-free section with bread, pasta, snacks, and baking supplies. Many products throughout the store are naturally gluten-free and clearly labeled.
Can I place special orders?
Absolutely. If we don't regularly stock an item you need, we can special order it for you. Speak with our customer service team, and we'll do our best to fulfill your request within 5-7 business days.
Do you offer catering services?
Yes, our deli department provides catering for events of all sizes. We offer sandwich platters, cheese boards, fruit trays, and hot meal options. Please order at least 48 hours in advance.
Is parking available?
We have a spacious parking lot with over 100 spaces available free of charge. Accessible parking spaces are located near the main entrance, and we offer cart return areas throughout the lot.
Do you sell gift cards?
Yes, gift cards are available in any denomination starting from $10. They can be purchased at any checkout lane or at the customer service desk. Gift cards never expire and have no fees.
What is your policy on expired products?
We check expiration dates daily and remove products before they expire. If you find an expired item, please bring it to our attention immediately, and we'll replace it at no charge plus provide a store credit.
Do you have a bakery department?
Yes, our in-store bakery offers fresh bread, pastries, cakes, and cookies baked daily. We also take custom cake orders for birthdays, weddings, and special occasions with at least 48 hours notice.
Are your seafood products fresh or frozen?
We offer both fresh and frozen seafood options. Our fresh seafood arrives daily from trusted suppliers and is displayed on ice. All seafood is sustainably sourced and meets quality standards.
Do you accept manufacturer coupons?
Yes, we accept manufacturer coupons as long as they are valid and not expired. We also offer digital coupons through our mobile app and website that can be combined with manufacturer coupons for additional savings.
Can I shop online and pick up in store?
Yes, we offer online ordering with curbside pickup. Place your order through our website or app, and we'll have it ready within 2 hours. Pull into our designated pickup area, and we'll bring your groceries to your car.
Do you carry international or specialty foods?
Yes, we have an international foods section featuring products from various cuisines including Asian, Latin American, Mediterranean, and European. We regularly expand our selection based on customer requests.
How do you ensure food safety?
Food safety is our priority. All staff receive regular training in proper handling procedures. We maintain strict temperature controls, follow sanitation protocols, and conduct regular inspections. Our store is inspected by health authorities and maintains high safety ratings.